Total Quality Management – what’s new?

by gibbons.roscoe on February 19, 2015

Total Quality Management (TQM) – a new mentality?TQM

In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about these new directions in Quality World.  Looking to eastern nations, such as Japan, he has observed that catastophes such as the Fukushima nuclear disaster, have made organisations realise that disaster planning needs to be built into TQM, and that continuous improvement cannot solve all problems.

There is a new development called Dantotsu, which can be translated as ‘number one thinking’.  This, Mr Hutchins, describes as companies attempting to be number one, not just against their competitors, but in terms of every single product they produce.  He has found some Japanese companies projecting its customers’ future needs not just by five or ten years but by an amazing 300 years!  This has led to the design of more recyclable and regenerative products, as by this time fossil fuels and a number of other materials will probably have run out.  The East also has a different way of looking at the people they employ; they view each person as an expert in their own job, so the company’s success depends upon harnessing the skill and creativity of all employees in order to be the best in its field.

Based upon an article in Quality World, February 2015 p.27

ISO9001-Consultant hopes that this blog has been of interest.

Previous post:

Next post: