Quality: Introducing Change and Improvement – a four-prong approach

by gibbons.roscoe on February 9, 2016

How to present a case for changeiso9001-consultant

Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be challenging to present a cogent case for change.  The CQI suggest that the following four actions can help put forward a compelling case:

  1.   Explain your argument for change clearly and concisely (don’t get bogged down in the details to start with)
  2.   Describe the impact of maintaining the status quo and show which stakeholder requirements aren’t currently being met
  3.   Explain how maintaining the status quo impacts upon reputation, relationships and the organisation’s viability
  4.   Present your argument against the cost of making change in terms of resources, such as time, investment, training and the expected reduction in risk.

ISO9001-Consultant and Gibbons Roscoe Management Systems hope that you have found this blog helpful.  Why not contact us to see how we can help with your Quality (ISO 9001:2015) and Environmental (ISO 14001:2015) Management Systems?

Based upon an article in Quality World December 2015 p.35


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