Business approaches

Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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Five ways to engage stakeholders in your business

April 15, 2016

Empowering the stakeholders in your business 1)  Act as a listening post for people where they can air their frustrations about how things work without feeling threatened.  The people who do the work are the experts, allow them a place in determining their future, rather than just telling them what to do and how to [...]

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Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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Wake up and smell the coffee? – Corporate Social Responsibility

June 26, 2015

UK coffee shops fail ethical scorecard test The social and environmental impact of the UK’s major coffee chains has been ranked poorly in the Ethical Consumer Magazine, who scored 14 coffee chains out of 20.  The magazine measured information on the companies’ environmental policies, tax avoidance and treatment of staff.  Costa, Caffe Nero and Starbucks [...]

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The Impact of Social Media on Business

May 11, 2015

Social Networking Sites – creating networking opportunities and new ways to reach customers Using social media has become an essential aspect of professional life.  The reasons are five-fold: sheer numbers of users (two billion people in 2014) not being bound by time not being bound by location ability to share questions and solutions ability to [...]

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The Trick is Knowing Your Limits

March 12, 2015

Parliament urged to call in the experts for the forthcoming £3bn renovation project The need to carry out extensive renovation work at the Houses of Parliament has been in the news recently.  It appears that the sewers are expected to fail in the not too distant future which would render the building uninhabitable.  Management of [...]

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Total Quality Management – what’s new?

February 19, 2015

Total Quality Management (TQM) – a new mentality? In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about [...]

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The Future of Business Excellence – CQI Conference 2015

January 9, 2015

The CQI Conference – Quality Management is changing…are you? The CQI Leadership Conference will take place on 15 April 2015 at The King’s Fund, No. 11 Cavendish Square, London, W1N 0AN.  This Conference aims to enable you to gain insight into the role of quality in enhancing reputation, improving profitability and driving business success. There [...]

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New CQI Publication – Challenges for the Quality Profession

November 14, 2014

Five Key Areas covered by the CQI’s new Publication The Chartered Quality Institute has just launched a new publication that looks at the challenges and opportunities facing the quality profession.  The New Quality Profession Challenge puts forward the case for changing the way the profession works and how it is viewed by senior business figures.  These [...]

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The Quality Strategy – getting your point across

September 11, 2014

Seven effective communication strategies to promote quality Communicating the message about quality clearly is vital if you are to succeed in implementing a quality management system within your company.  This has to start with top management clearly setting out their commitment to quality and outlining the role that everyone is expected to play.  This can [...]

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