Business growth

Looking at Risks and Opportunities using your Management System

June 23, 2016

Taking account of the “What ifs” The new ISO 9001 and 14001 Standards include clauses related to risk.  These are asking that companies take account of the unknown and the unknowable in the form of planning contingencies.  For example, what happens if your sole supplier has problems?  If you are a distributor, do your processes [...]

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Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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Five ways to engage stakeholders in your business

April 15, 2016

Empowering the stakeholders in your business 1)  Act as a listening post for people where they can air their frustrations about how things work without feeling threatened.  The people who do the work are the experts, allow them a place in determining their future, rather than just telling them what to do and how to [...]

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Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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The Impact of Social Media on Business

May 11, 2015

Social Networking Sites – creating networking opportunities and new ways to reach customers Using social media has become an essential aspect of professional life.  The reasons are five-fold: sheer numbers of users (two billion people in 2014) not being bound by time not being bound by location ability to share questions and solutions ability to [...]

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The Trick is Knowing Your Limits

March 12, 2015

Parliament urged to call in the experts for the forthcoming £3bn renovation project The need to carry out extensive renovation work at the Houses of Parliament has been in the news recently.  It appears that the sewers are expected to fail in the not too distant future which would render the building uninhabitable.  Management of [...]

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The Future of Business Excellence – CQI Conference 2015

January 9, 2015

The CQI Conference – Quality Management is changing…are you? The CQI Leadership Conference will take place on 15 April 2015 at The King’s Fund, No. 11 Cavendish Square, London, W1N 0AN.  This Conference aims to enable you to gain insight into the role of quality in enhancing reputation, improving profitability and driving business success. There [...]

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New CQI Publication – Challenges for the Quality Profession

November 14, 2014

Five Key Areas covered by the CQI’s new Publication The Chartered Quality Institute has just launched a new publication that looks at the challenges and opportunities facing the quality profession.  The New Quality Profession Challenge puts forward the case for changing the way the profession works and how it is viewed by senior business figures.  These [...]

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ISO 9001:2015 – Potential Impact

April 14, 2014

Impact of the ISO 9001:2015 revision The foremost change in the new ISO 9001 Standard will be a far larger focus on risk, and the closely aligned concept of responsibility.  This is the view that the Chief Executive of IIOC put forward in April’s edition of Quality World.  How organisations will identify and manage risks, [...]

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World Quality Day

November 8, 2013

World Quality Day – Collaboration: The Future of British Business 18 November 2013 from 6:15pm – 8pm “This year, to celebrate World Quality Day, the CQI’s annual parliamentary reception, organised by the CQI’s North London Branch will look at the theory and practice of collaborative techniques and how organisations can capitalise on these to ensure [...]

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