Risk-based thinking and ISO 9001:2015

August 31, 2016

If you are considering upgrading to ISO 9001:2015 read on! The idea of looking at risks was not high on the agenda when implementing ISO 9001:2008.  It was touched on when covering the potential for loss of fees when having to rework a product or when service was poor, but not on a business-wide scale. [...]

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Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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The Future of Business Excellence – CQI Conference 2015

January 9, 2015

The CQI Conference – Quality Management is changing…are you? The CQI Leadership Conference will take place on 15 April 2015 at The King’s Fund, No. 11 Cavendish Square, London, W1N 0AN.  This Conference aims to enable you to gain insight into the role of quality in enhancing reputation, improving profitability and driving business success. There [...]

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Post ISO 9001:2015? – what people in the know are saying

May 16, 2014

“What will top management need to do differently in the post-ISO 9001:2015 world?” This is the question that Quality World has asked four top managers recently. Their answers encompass elements from looking at leadership, seeking added value and maintaining the status quo.  They reflect the kinds of organisations for which they work.  Those heavily involved [...]

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Top Ten qualities that make a good Lean Six Sigma Leader

January 24, 2014

What makes a good LSS Leader? Although being competent in all ten areas identified will not guarantee success as a leader, judged in the work context against a background of interactions of factors at work, and coloured by the individual’s capabilities and competencies, these ten competencies will go a long way to identifya good Lean [...]

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Entrepreneurial Leadership – Thoughts about Vision

May 21, 2013

Thoughts about Mission and Vision Statements “Most entrepreneurs assume that those they employ understand their vision experientially or telepathically. “In fact, most employees get snapshots and snippets of what the leader has in mind and then rely on their industry experience and personal values to guide their contribution.  In time, this group unknowingly forms the [...]

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Top Ten Leadership skills

October 2, 2012

Dr Mary Kay Whitaker sets out her top ten leadership skills: “Here are the top 10 leadership skills of great leaders.  The goal of great leaders is to continuously be better tomorrow than they were today. Leadership Skill #1: Be Trustworthy Trustworthy leaders create leaders that are better than they are. Staying true to your [...]

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CQI’s Quality Conference for 2012

July 25, 2012

Quality Conference for 2012 The CQI quality conference will explore how companies can use quality to develop and maintain a competitive lead.  High profile speakers will debate topics such as:     Leadership and cultural change     The relationship between customer care and quality     Initiating change in the face of opposition     Innovation vs invention [...]

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Quality Policy and ISO 9001

May 1, 2012

What to consider when developing an ISO 9001 Quality Policy “…Top management must develop a quality policy and quality objectives that are truly a shared vision of their expectations, not marketing hype for potential customers.  These expectations include their vision for the image the company projects, their expectations from each employee, and the imperative of [...]

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ISO9001 and NCRs – An important part of any management system

March 6, 2012

ISO9001 and non-conformance reports (NCRs) As most of you will be aware, ISO9001:2008 requires that products and/or services that do not conform to requirements are identified and controlled.  This procedure must be documented.  An important part of the process of Non Conforming product control is the review and close-out of Non-Conformance Reports (NCRs).  It makes [...]

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