Management Review

Management Review Meetings

June 23, 2014

How to get the best out of your Management Review Meeting The Management Review Meeting is an oft maligned and/or dismissed business tool – seen as just a box to be ticked.  However, Mel Blackmore has recently written an article in Quality World extolling the potential benefits of this forum.  She believes that “The most [...]

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How to Achieve Business Engagement with Quality

December 11, 2013

Top Tips for Business Engagement with Quality Philip Beighton, from CPA Global, has found that senior management are interested most in hearing about the benefits of quality to their specific departments.  He feels that you need to emphasise the positive impact of working together rather than harping on about compliance.  Try to look at your [...]

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Quality Policy and ISO 9001

May 1, 2012

What to consider when developing an ISO 9001 Quality Policy “…Top management must develop a quality policy and quality objectives that are truly a shared vision of their expectations, not marketing hype for potential customers.  These expectations include their vision for the image the company projects, their expectations from each employee, and the imperative of [...]

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Do ISO9001 clauses turn off your colleagues?

March 13, 2012

When you are in a quality meeting, do you find that your colleagues stop listening? “Try to understand that each person comes to the meeting with their own objectives.  Your first step is to determine what everyone wants so that you can ensure that what you are offering aligns with what they want to achieve. [...]

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Quality in Progress – Lessons for the future

January 17, 2012

The Pursuit of Quality – What Lessons Have Been Learned? “…in the 1980s when Ford asked him [William Deming] to help them learn the lessons he had taken to Japan 30 years before, they were shocked with his message.  Instead of telling them the secret tools and techniques of successful Japaese businesses, he told them [...]

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The Value of ISO 9001 Audits

October 18, 2011

Benefit or Bain – Auditing to meeting ISO Standards? Bain “…if organisations do not seek to value or understand the benefit of audits, seeing them as merely a requirement of a management system standard or a customer, the result can be nothing more than unneccesary utilisation of their resources and possibly demotivation of staff. Benefits [...]

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Executive engagement in ISO 9001:2008

September 27, 2011

What is Fundamental to ISO 9001? Whatever direction ISO 9001 : 2008 takes in the future, certain factors will remain critical to its successful implementation and continuity: one of these is executive engagement, something that is fundamental to its success.  The engagement of senior personnel confirms that what you are doing is aligned with the strategic [...]

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ISO 9001 Customer surveys and Management Reviews

June 29, 2011

Linking ISO 9001 : 2008 Customer Surveys to Management Reviews   “Of all the inputs to management review, customer feedback appears to be the softest and most difficult to measure.  The other inputs are usually easily qualtifiable and interpretable such as results of audits and status of preventative and corrective actions.  However, companies often make [...]

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