Quality consultancy

Effective Business Risk Management

September 26, 2016

At the heart of most International Management Systems – Business Risk Management If you get it right, business risk management can make sure that you are complying with legal requirements, managing your processes efficiently and effectively, and ensuring key stakeholder interests are met.  Implementation involves identification and evaluation of key risks, developing and putting into [...]

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Who are our Customers – ISO 9001 Considerations?

July 11, 2016

When is a potential customer also considered a customer? ISO 9001:2015 has extended the definition of a customer to include a “person or organisation that could or does receive a product or a service that is intended for or required by this person or organisation” (my emphasis).  This means that the new Standard now requires [...]

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World Quality Day 2014

October 15, 2014

November 13 is World Quality Day this year The theme of this year’s Quality Day is “Building a quality world together”.  The CQI has launched a ‘quality pledge wall’ on their website to which you can submit a pledge which showcases your commitment to quality.  Pledges can vary from promising to reduce waste by 10%, to [...]

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What constitutes a quality failure?

October 3, 2014

Not everyone within an organisation may agree on what constitutes a quality failure When you talk to health and safety professionals they will readily acknowledge that an individual’s perception of risk will influence their response to hazards.  But when you talk to those in the world of quality, there is not so much understanding that [...]

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Draft design specification for revised ISO 9001:2015 Standard

September 5, 2013

Revised ISO 9001:2015 Standard The Chartered Quality Institute (CQI) has made available the following information about the revised ISO 9001:2015 Standard: “According to the draft design specification, the revised ISO 9001:2015 standard should (among other things) : Provide a stable core set of requirements for the next 10 years or more Remain generic, and relevant to all [...]

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Quality in the hotel industry

August 14, 2013

It’s All About the Finishing Touches When we go to stay in a hotel most of us would expect a clean, comfortable room and friendly, inconspicuous service.  It sounds simple, but to make sure that the same top quality standards are kept throughout a hundred bedroom hotel can prove quite a challenge. Housekeeping processes in [...]

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Economic benefits of Quality Accreditation to UK £600m

July 23, 2013

Quality’s Economic Value to the UK – report commissioned by Dept of Business, Innovation and Skills (BIS) Researchers at the University of London, Birkbeck College have researched and compiled a report for the Department of BIS which values quality accreditation at more than £600m a year for the UK ecomony.  Fifty percent of businesses saw [...]

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Quality in pop culture – examples for the non-expert

July 17, 2013

Quality themes in pop culture When you get asked what a quality professional does it can often prove very difficult to explain it in non-jargonistic terminology.  However, the concept of quality can be found in a number of popular media. Take, for example, the TV programme (and films) of Star Trek; here the management system [...]

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How to use consultants for quality management projects

July 3, 2013

How to choose and use a quality management consultant Many companies do not understand that using a consultant to design and implement their quality system does not relieve the senior management team of their own responsibilities for quality management.  A key part of consultancy is the transfer of skills and knowledge to staff within the [...]

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Quality SOP for the Sub!

June 20, 2013

From sub-standard to standard Sub You may be forgiven for thinking that this story (taken from Quality World) was just a publicity stunt, but whatever the origins, if it’s true, it has to be a wonderful example of using customer feedback – sorry the pun was inevitable! “Have you ever wondered about the standard operating [...]

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