Quality Improvements

World Quality Day 2016

September 8, 2016

Thursday 10th November 2016 – World Quality Day The theme of this year’s World Quality Day is “Making Operational Governance Count”. Business Management Systems like ISO 9001 are a form of operational governance.  This management system can be used to help organisations understand how they are working and where to make improvements.  Linking corporate governance [...]

Read the full article →

Risk-based thinking and ISO 9001:2015

August 31, 2016

If you are considering upgrading to ISO 9001:2015 read on! The idea of looking at risks was not high on the agenda when implementing ISO 9001:2008.  It was touched on when covering the potential for loss of fees when having to rework a product or when service was poor, but not on a business-wide scale. [...]

Read the full article →

Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

Read the full article →

Five ways to engage stakeholders in your business

April 15, 2016

Empowering the stakeholders in your business 1)  Act as a listening post for people where they can air their frustrations about how things work without feeling threatened.  The people who do the work are the experts, allow them a place in determining their future, rather than just telling them what to do and how to [...]

Read the full article →

Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

Read the full article →

Fatigued Technicians blamed for damaged BA plane

September 22, 2015

Were the AAIB’s solutions to this question using the wisest approach? You may remember that there was a fire on a British Airways flight to Oslo in 2013.  A recent investigation into this incident has revealed that technicians were working high levels of overtime and as a consequence were very tired.  This led to engine [...]

Read the full article →

Wake up and smell the coffee? – Corporate Social Responsibility

June 26, 2015

UK coffee shops fail ethical scorecard test The social and environmental impact of the UK’s major coffee chains has been ranked poorly in the Ethical Consumer Magazine, who scored 14 coffee chains out of 20.  The magazine measured information on the companies’ environmental policies, tax avoidance and treatment of staff.  Costa, Caffe Nero and Starbucks [...]

Read the full article →

Total Quality Management – what’s new?

February 19, 2015

Total Quality Management (TQM) – a new mentality? In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about [...]

Read the full article →

The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

Read the full article →

World Quality Day 2014

October 15, 2014

November 13 is World Quality Day this year The theme of this year’s Quality Day is “Building a quality world together”.  The CQI has launched a ‘quality pledge wall’ on their website to which you can submit a pledge which showcases your commitment to quality.  Pledges can vary from promising to reduce waste by 10%, to [...]

Read the full article →