Quality Management

Effective Business Risk Management

September 26, 2016

At the heart of most International Management Systems – Business Risk Management If you get it right, business risk management can make sure that you are complying with legal requirements, managing your processes efficiently and effectively, and ensuring key stakeholder interests are met.  Implementation involves identification and evaluation of key risks, developing and putting into [...]

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World Quality Day 2016

September 8, 2016

Thursday 10th November 2016 – World Quality Day The theme of this year’s World Quality Day is “Making Operational Governance Count”. Business Management Systems like ISO 9001 are a form of operational governance.  This management system can be used to help organisations understand how they are working and where to make improvements.  Linking corporate governance [...]

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Risk-based thinking and ISO 9001:2015

August 31, 2016

If you are considering upgrading to ISO 9001:2015 read on! The idea of looking at risks was not high on the agenda when implementing ISO 9001:2008.  It was touched on when covering the potential for loss of fees when having to rework a product or when service was poor, but not on a business-wide scale. [...]

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Who are our Customers – ISO 9001 Considerations?

July 11, 2016

When is a potential customer also considered a customer? ISO 9001:2015 has extended the definition of a customer to include a “person or organisation that could or does receive a product or a service that is intended for or required by this person or organisation” (my emphasis).  This means that the new Standard now requires [...]

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July 5, 2016

Transition to ISO 9001:2015 and ISO 14001:2015 ISO 9001 & ISO 14001 were revised last year to reflect the current market and expectations from customers. All organisations currently certified to ISO 9001:2008 or ISO 14001:2004 will need to move to the new requirements by September 2018. This means, that after the end of September 2018, [...]

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Maintaining your ISO Management System

June 28, 2016

Management System Maintenance Gibbons Roscoe Management Systems and ISO9001-Consultant offer a variety of systems maintenance packages to suit your individual circumstances. Whether you are a two-man band just needing a couple of visits per year, a slightly larger organisation requiring a quarterly visit or prefer to see our consultant every month, we can arrange to [...]

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Looking at Risks and Opportunities using your Management System

June 23, 2016

Taking account of the “What ifs” The new ISO 9001 and 14001 Standards include clauses related to risk.  These are asking that companies take account of the unknown and the unknowable in the form of planning contingencies.  For example, what happens if your sole supplier has problems?  If you are a distributor, do your processes [...]

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Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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Five ways to engage stakeholders in your business

April 15, 2016

Empowering the stakeholders in your business 1)  Act as a listening post for people where they can air their frustrations about how things work without feeling threatened.  The people who do the work are the experts, allow them a place in determining their future, rather than just telling them what to do and how to [...]

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Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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