Continuous improvement

Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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Total Quality Management – what’s new?

February 19, 2015

Total Quality Management (TQM) – a new mentality? In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about [...]

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The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

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What constitutes a quality failure?

October 3, 2014

Not everyone within an organisation may agree on what constitutes a quality failure When you talk to health and safety professionals they will readily acknowledge that an individual’s perception of risk will influence their response to hazards.  But when you talk to those in the world of quality, there is not so much understanding that [...]

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Management Review Meetings

June 23, 2014

How to get the best out of your Management Review Meeting The Management Review Meeting is an oft maligned and/or dismissed business tool – seen as just a box to be ticked.  However, Mel Blackmore has recently written an article in Quality World extolling the potential benefits of this forum.  She believes that “The most [...]

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Top Ten qualities that make a good Lean Six Sigma Leader

January 24, 2014

What makes a good LSS Leader? Although being competent in all ten areas identified will not guarantee success as a leader, judged in the work context against a background of interactions of factors at work, and coloured by the individual’s capabilities and competencies, these ten competencies will go a long way to identifya good Lean [...]

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How to Achieve Business Engagement with Quality

December 11, 2013

Top Tips for Business Engagement with Quality Philip Beighton, from CPA Global, has found that senior management are interested most in hearing about the benefits of quality to their specific departments.  He feels that you need to emphasise the positive impact of working together rather than harping on about compliance.  Try to look at your [...]

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Heineken Finds the Right Approach to Safety with Total Productive Maintenance

June 26, 2013

Heineken uses Total Productive Maintenance (TPM) to drive up safety quality Paul Hardiman sets out a case study in June’s issue of Quality World describing how Heineken was anxious to reduce the mortality rate within their company.  In 2012, ten people lost their lives.  Three of these were direct Heineken employees and seven were employed [...]

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Two actions which could help avoid catastrophic failure of your processes

June 11, 2013

Two actions to help avoid processes ‘moving out of control’ Nick Rich argues that quality professionals need to hone their skills to find new ways to influence business; to help move people away from reactive problem-solving, and towards identifying minor deviations in performance.  In a article from Quality World, he highlights the following two actions [...]

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Continuous Improvement and ISO 9001

June 5, 2013

How do you encourage continuous improvement at the same time as downsizing your company? A lot of emphasis is placed on continuous improvement within the ISO 9001:2008 management system, which of course, directly feeds back into how your business is bringing about improvements.  Stephen Matthews has looked at this issue in relation to handling the [...]

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