Senior management

Effective Business Risk Management

September 26, 2016

At the heart of most International Management Systems – Business Risk Management If you get it right, business risk management can make sure that you are complying with legal requirements, managing your processes efficiently and effectively, and ensuring key stakeholder interests are met.  Implementation involves identification and evaluation of key risks, developing and putting into [...]

Read the full article →

Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

Read the full article →

New CQI Publication – Challenges for the Quality Profession

November 14, 2014

Five Key Areas covered by the CQI’s new Publication The Chartered Quality Institute has just launched a new publication that looks at the challenges and opportunities facing the quality profession.  The New Quality Profession Challenge puts forward the case for changing the way the profession works and how it is viewed by senior business figures.  These [...]

Read the full article →

The Quality Strategy – getting your point across

September 11, 2014

Seven effective communication strategies to promote quality Communicating the message about quality clearly is vital if you are to succeed in implementing a quality management system within your company.  This has to start with top management clearly setting out their commitment to quality and outlining the role that everyone is expected to play.  This can [...]

Read the full article →

Post ISO 9001:2015? – what people in the know are saying

May 16, 2014

“What will top management need to do differently in the post-ISO 9001:2015 world?” This is the question that Quality World has asked four top managers recently. Their answers encompass elements from looking at leadership, seeking added value and maintaining the status quo.  They reflect the kinds of organisations for which they work.  Those heavily involved [...]

Read the full article →

ISO 9001:2015 – Potential Impact

April 14, 2014

Impact of the ISO 9001:2015 revision The foremost change in the new ISO 9001 Standard will be a far larger focus on risk, and the closely aligned concept of responsibility.  This is the view that the Chief Executive of IIOC put forward in April’s edition of Quality World.  How organisations will identify and manage risks, [...]

Read the full article →

How to use consultants for quality management projects

July 3, 2013

How to choose and use a quality management consultant Many companies do not understand that using a consultant to design and implement their quality system does not relieve the senior management team of their own responsibilities for quality management.  A key part of consultancy is the transfer of skills and knowledge to staff within the [...]

Read the full article →

Entrepreneurial Leadership – Thoughts about Vision

May 21, 2013

Thoughts about Mission and Vision Statements “Most entrepreneurs assume that those they employ understand their vision experientially or telepathically. “In fact, most employees get snapshots and snippets of what the leader has in mind and then rely on their industry experience and personal values to guide their contribution.  In time, this group unknowingly forms the [...]

Read the full article →

Quality systems can save you money

May 14, 2013

Examples of when quality has been allowed to lapse Let’s look at even just a couple of the most recent incidents that could have been avoided had more attention being paid to quality: BP and Deepwater Horizon – apart from the dreadful loss of 11 lives, the financial cost is around £50bn and continuing to rise.  [...]

Read the full article →

The Need to Balance Financial Control with Operational Control

April 30, 2013

“We have invested in SAP to control our finances, but don’t consider it important to implement ISO 9001 to control our operations” This is a common perception amongst many who manage businesses.  The focus is placed solely upon the need to generate income without the realisation that more income can be produced when both finance [...]

Read the full article →