Systems Maintenance

Effective Business Risk Management

September 26, 2016

At the heart of most International Management Systems – Business Risk Management If you get it right, business risk management can make sure that you are complying with legal requirements, managing your processes efficiently and effectively, and ensuring key stakeholder interests are met.  Implementation involves identification and evaluation of key risks, developing and putting into [...]

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July 5, 2016

Transition to ISO 9001:2015 and ISO 14001:2015 ISO 9001 & ISO 14001 were revised last year to reflect the current market and expectations from customers. All organisations currently certified to ISO 9001:2008 or ISO 14001:2004 will need to move to the new requirements by September 2018. This means, that after the end of September 2018, [...]

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Maintaining your ISO Management System

June 28, 2016

Management System Maintenance Gibbons Roscoe Management Systems and ISO9001-Consultant offer a variety of systems maintenance packages to suit your individual circumstances. Whether you are a two-man band just needing a couple of visits per year, a slightly larger organisation requiring a quarterly visit or prefer to see our consultant every month, we can arrange to [...]

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The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

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Management Review Meetings

June 23, 2014

How to get the best out of your Management Review Meeting The Management Review Meeting is an oft maligned and/or dismissed business tool – seen as just a box to be ticked.  However, Mel Blackmore has recently written an article in Quality World extolling the potential benefits of this forum.  She believes that “The most [...]

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ISO 14001 Aspects Checklist

May 28, 2013

ISO 14001:2004 Environmental Management System Aspects As part of the planning for implementation of an ISO 14001 Environmental Management System, it is necessary to identify the environmental aspects caused by your activities under ‘normal operating conditions, for reasonably foreseeable deviations and for emergencies’. When you have compiled your initial list of aspects, you can use [...]

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The ISO 9001 Auditor is due – how can I make sure my calibration process is effective?

February 26, 2013

When the ISO 9001 Auditor is due to visit: 8 checks to help you demonstrate your calibration process is effective 1)  Take a look at your calibrated gauges, and make sure you know when they were last checked 2)  Find out how frequent the checks should be and that this has been complied with 3)  [...]

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Five Steps to put forward a new Quality Process

January 29, 2013

Want to put forward a new Quality Process to your manager – why not try this approach? “Improvement suggestions are very important [as a way to keep your ISO 9001 Management System fresh], and ideally everyone should be able to contribute.  Unfortunately, several factors can make this more difficult.  In any situation where you need [...]

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Customer Service

August 29, 2012

Are you engaging with your customers? “Over 60% of customers who have had a bad experience have stopped doing business with the company in question, according to a survey carried out by the Institute of Customer Service. “The survey of 2,000 consumers was designed to find out how a memorable customer experience would impact on [...]

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The Role of ISO 14001

June 6, 2012

Using ISO 14001 for success “ISO 14001 is a major international success story when it comes to voluntary initiatives to improve the environmental performance of public and private sector organisations.  According to ISO’s own figures, over 250,000 organisations in 155 countries around the world are certified to the standard… “An environmental management system (EMS) is [...]

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