Transition to ISO 9001:2015

Risk-based thinking and ISO 9001:2015

August 31, 2016

If you are considering upgrading to ISO 9001:2015 read on! The idea of looking at risks was not high on the agenda when implementing ISO 9001:2008.  It was touched on when covering the potential for loss of fees when having to rework a product or when service was poor, but not on a business-wide scale. [...]

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Who are our Customers – ISO 9001 Considerations?

July 11, 2016

When is a potential customer also considered a customer? ISO 9001:2015 has extended the definition of a customer to include a “person or organisation that could or does receive a product or a service that is intended for or required by this person or organisation” (my emphasis).  This means that the new Standard now requires [...]

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