Continuous improvement

World Quality Day 2016

September 8, 2016

Thursday 10th November 2016 – World Quality Day The theme of this year’s World Quality Day is “Making Operational Governance Count”. Business Management Systems like ISO 9001 are a form of operational governance.  This management system can be used to help organisations understand how they are working and where to make improvements.  Linking corporate governance [...]

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Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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Fatigued Technicians blamed for damaged BA plane

September 22, 2015

Were the AAIB’s solutions to this question using the wisest approach? You may remember that there was a fire on a British Airways flight to Oslo in 2013.  A recent investigation into this incident has revealed that technicians were working high levels of overtime and as a consequence were very tired.  This led to engine [...]

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Total Quality Management – what’s new?

February 19, 2015

Total Quality Management (TQM) – a new mentality? In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about [...]

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The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

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Management Review Meetings

June 23, 2014

How to get the best out of your Management Review Meeting The Management Review Meeting is an oft maligned and/or dismissed business tool – seen as just a box to be ticked.  However, Mel Blackmore has recently written an article in Quality World extolling the potential benefits of this forum.  She believes that “The most [...]

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Top Ten qualities that make a good Lean Six Sigma Leader

January 24, 2014

What makes a good LSS Leader? Although being competent in all ten areas identified will not guarantee success as a leader, judged in the work context against a background of interactions of factors at work, and coloured by the individual’s capabilities and competencies, these ten competencies will go a long way to identifya good Lean [...]

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How to Achieve Business Engagement with Quality

December 11, 2013

Top Tips for Business Engagement with Quality Philip Beighton, from CPA Global, has found that senior management are interested most in hearing about the benefits of quality to their specific departments.  He feels that you need to emphasise the positive impact of working together rather than harping on about compliance.  Try to look at your [...]

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Heineken Finds the Right Approach to Safety with Total Productive Maintenance

June 26, 2013

Heineken uses Total Productive Maintenance (TPM) to drive up safety quality Paul Hardiman sets out a case study in June’s issue of Quality World describing how Heineken was anxious to reduce the mortality rate within their company.  In 2012, ten people lost their lives.  Three of these were direct Heineken employees and seven were employed [...]

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