Preventive action

Fatigued Technicians blamed for damaged BA plane

September 22, 2015

Were the AAIB’s solutions to this question using the wisest approach? You may remember that there was a fire on a British Airways flight to Oslo in 2013.  A recent investigation into this incident has revealed that technicians were working high levels of overtime and as a consequence were very tired.  This led to engine [...]

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The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

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What constitutes a quality failure?

October 3, 2014

Not everyone within an organisation may agree on what constitutes a quality failure When you talk to health and safety professionals they will readily acknowledge that an individual’s perception of risk will influence their response to hazards.  But when you talk to those in the world of quality, there is not so much understanding that [...]

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Heineken Finds the Right Approach to Safety with Total Productive Maintenance

June 26, 2013

Heineken uses Total Productive Maintenance (TPM) to drive up safety quality Paul Hardiman sets out a case study in June’s issue of Quality World describing how Heineken was anxious to reduce the mortality rate within their company.  In 2012, ten people lost their lives.  Three of these were direct Heineken employees and seven were employed [...]

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Two actions which could help avoid catastrophic failure of your processes

June 11, 2013

Two actions to help avoid processes ‘moving out of control’ Nick Rich argues that quality professionals need to hone their skills to find new ways to influence business; to help move people away from reactive problem-solving, and towards identifying minor deviations in performance.  In a article from Quality World, he highlights the following two actions [...]

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Easter Egg Quality Checklist Fun

March 26, 2013

A bit of Quality Easter madness! When you go out to buy your chocolate Easter egg in the next few days – yes, Easter’s arriving within the next week – you probably won’t spare a thought for the qualty processes that underpin it’s safe arrival in your hands … With all the high street and [...]

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Quality and Health

November 6, 2012

Health workers must be ‘architects of quality’ “Government plans for the future of healthcare must focus on designing quality into the system rather than just reacting to problems, according to recommendations from the CQI. “Responding to a government consultation on maintaining quality in healthcare during the reforms, the CQI’s special interest group for health (Health [...]

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ISO 9001 Tips: Internal Communication

October 9, 2012

Implementing Internal Communication to underpin ISO 9001 “A common myth of traditional management training is that sharing information diminishes power and exposes management to microscopic scrutiny.  Nothing could be further from the truth.  Continually sharing performance results and measures of achievement of quality objectives turns process operators into process owners.  Establishment of open, honest, and [...]

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ISO 9001 – Addressing Corrective and Preventive Action (CAPA)

July 31, 2012

Should lack of finances constrain addressing Corrective and Preventive Action (CAPA)? “CAPA [used when implementing ISO 9001] should be treated as any other business improvement opportunity or business case; you need a return on your investment. “Business owners need to know what’s in it for them.  What’s the value? How difficult will the CAPA be [...]

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The Marriage of Football and ISO 9001

July 18, 2012

How ISO 9001 Certification benefitted the game of Football “The marriage of football and ISO 9001 may seem an unlikely pairing but, quality now has a growing fan base at football clubs all over the world. “It is no secret that football in 2012 is all about money.  The ‘beautiful game’ that began with a [...]

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