Extending the scope of your ISO 9001

April 20, 2015

What kinds of circumstances will require an extension to scope of an existing ISO 9001 Registration? When you make innovations to your products or services, for example changing a technique, adding a new activity or changing an existing activity, it can often be possible to extend the scope of your existing ISO 9001 Registration rather [...]

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ISO 9001:2015 – Potential Impact

April 14, 2014

Impact of the ISO 9001:2015 revision The foremost change in the new ISO 9001 Standard will be a far larger focus on risk, and the closely aligned concept of responsibility.  This is the view that the Chief Executive of IIOC put forward in April’s edition of Quality World.  How organisations will identify and manage risks, [...]

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Cycling Anti-Doping Foundation (CADF) and Quality

March 5, 2014

Implementation of a QMS in the Cycling Anti-Doping Foundation The CADF is the new body charged with policing doping in professional cycling.  Ever since Lance Armstrong’s spectacular confession, charging with doping and banning for life by the US Anti-Doping Agency, the sport of cycling has been battling with a negative reputation.  CADF has been working [...]

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Competitive Advantage and Quality Management Systems

April 23, 2013

Are you looking for competitive advantage and price flexibility -  a QMS might be the answer? A Quality Management System, properly developed and supported, can move your company to a position where it has the ability to use any increased proficiency and productivity to create price flexibility and/or innovation. With improvements in control, communication, information [...]

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When Quality Assurance and Quality Control become confused

April 9, 2013

Definitions of Quality can be varied and sometimes confused “Most project management methods require a quality plan, separate from or integral to the project planning documents.  The quality plan will cover the definition of quality for that project, the roles and responsibilities for reaching the quality objective, ways of working and measurements or indicators to [...]

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Quality in the construction industry

December 12, 2012

Quality Management in the Construction Industry “[Jon Elliot] was responsible for looking after the quality assurance side of the construction of Canary Wharf station’s glass canopies, which form the roofs over the entrances.  The various components were coming from different places around Europe, without being fully trialled and erected beforehand… Amazingly it all came together without a [...]

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Quality not money is the core for Apple

September 11, 2012

Quality not money is the core for Apple “The man credited with shaping Apple’s most popular products, the iPad and the iPhone, says the company is not in the business for the money but rather for the customer. “Sir Jonathan Ive became the latest advocate of putting the customer first when he insisted that quality [...]

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How can quality management help start-ups?

September 5, 2012

Quality Support for the UK’s start-up companies “In business and government, there is often a lot of talk about the importance of small and medium enterprises (SMEs), entrepreneurialism and innovation, but are we really supporting these areas sufficiently?  One figure that caught my attention recently claimed that one in four people in the UK would [...]

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Five More ISO 9001 Quick Tips

August 15, 2012

Five more ISO 9001 Quick Tips 1. Keep your ISO 9001:2008 system simple Don ‘t be tempted to over-complicate your ISO 9001 Management System – you won’t use it and it will end up working against you rather than for you. 2. Match the standard’s requirements to your existing processes Start with your own already [...]

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The Quality of Customer Service

June 12, 2012

Heathrow’s problems with the Quality of their Customer Service “Heathrow apparently slipped below the lowest of expectations last month when chaos erupted at the airport’s border controls.  Like a sketch from Fawlty Towers, passengers were left bamboozled by the sheer weight of excuses for even longer queues than usual.  While passengers waited hours to get [...]

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