Quality consultancy

Risk-based thinking and ISO 9001:2015

August 31, 2016

If you are considering upgrading to ISO 9001:2015 read on! The idea of looking at risks was not high on the agenda when implementing ISO 9001:2008.  It was touched on when covering the potential for loss of fees when having to rework a product or when service was poor, but not on a business-wide scale. [...]

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Quality: Introducing Change and Improvement – a four-prong approach

February 9, 2016

How to present a case for change Perceiving the need to change is often connected to the realisation that unless you do change you will cease to meet stakeholders’ expectations; whether that be in terms of a lack of profit gained, standards not being met or customers needs not being served.  It can, however, be [...]

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World Quality Day 2014

October 15, 2014

November 13 is World Quality Day this year The theme of this year’s Quality Day is “Building a quality world together”.  The CQI has launched a ‘quality pledge wall’ on their website to which you can submit a pledge which showcases your commitment to quality.  Pledges can vary from promising to reduce waste by 10%, to [...]

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What constitutes a quality failure?

October 3, 2014

Not everyone within an organisation may agree on what constitutes a quality failure When you talk to health and safety professionals they will readily acknowledge that an individual’s perception of risk will influence their response to hazards.  But when you talk to those in the world of quality, there is not so much understanding that [...]

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ISO 9001:2015 – Potential Impact

April 14, 2014

Impact of the ISO 9001:2015 revision The foremost change in the new ISO 9001 Standard will be a far larger focus on risk, and the closely aligned concept of responsibility.  This is the view that the Chief Executive of IIOC put forward in April’s edition of Quality World.  How organisations will identify and manage risks, [...]

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Are Working Lunches a False Economy?

November 1, 2013

Do you frequently work through your lunch break? Paul Niven, President of the Senalosa Group, recently penned an article in The Wall Street Journal on this very subject. He is very understanding of the desire to captialize on the momentum that you may have built up during the morning, but he points out that there is [...]

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Draft design specification for revised ISO 9001:2015 Standard

September 5, 2013

Revised ISO 9001:2015 Standard The Chartered Quality Institute (CQI) has made available the following information about the revised ISO 9001:2015 Standard: “According to the draft design specification, the revised ISO 9001:2015 standard should (among other things) : Provide a stable core set of requirements for the next 10 years or more Remain generic, and relevant to all [...]

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Quality in the hotel industry

August 14, 2013

It’s All About the Finishing Touches When we go to stay in a hotel most of us would expect a clean, comfortable room and friendly, inconspicuous service.  It sounds simple, but to make sure that the same top quality standards are kept throughout a hundred bedroom hotel can prove quite a challenge. Housekeeping processes in [...]

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Quality in pop culture – examples for the non-expert

July 17, 2013

Quality themes in pop culture When you get asked what a quality professional does it can often prove very difficult to explain it in non-jargonistic terminology.  However, the concept of quality can be found in a number of popular media. Take, for example, the TV programme (and films) of Star Trek; here the management system [...]

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How to use consultants for quality management projects

July 3, 2013

How to choose and use a quality management consultant Many companies do not understand that using a consultant to design and implement their quality system does not relieve the senior management team of their own responsibilities for quality management.  A key part of consultancy is the transfer of skills and knowledge to staff within the [...]

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