Quality

World Quality Day 2016

September 8, 2016

Thursday 10th November 2016 – World Quality Day The theme of this year’s World Quality Day is “Making Operational Governance Count”. Business Management Systems like ISO 9001 are a form of operational governance.  This management system can be used to help organisations understand how they are working and where to make improvements.  Linking corporate governance [...]

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July 5, 2016

Transition to ISO 9001:2015 and ISO 14001:2015 ISO 9001 & ISO 14001 were revised last year to reflect the current market and expectations from customers. All organisations currently certified to ISO 9001:2008 or ISO 14001:2004 will need to move to the new requirements by September 2018. This means, that after the end of September 2018, [...]

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Leadership and Improvement – Crucial areas for Quality Management

May 16, 2016

Continuous Improvement and Effective Leadership Anyone who has taken a look at the new version of the ISO 9001 Standard will know that Leadership and Improvement are both important concepts in the Quality narrative.  Quality World recently interviewed Russell Longmuir, CEO of the British Quality Foundation about his views on both these topics.  Below is [...]

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Five ways to engage stakeholders in your business

April 15, 2016

Empowering the stakeholders in your business 1)  Act as a listening post for people where they can air their frustrations about how things work without feeling threatened.  The people who do the work are the experts, allow them a place in determining their future, rather than just telling them what to do and how to [...]

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Wake up and smell the coffee? – Corporate Social Responsibility

June 26, 2015

UK coffee shops fail ethical scorecard test The social and environmental impact of the UK’s major coffee chains has been ranked poorly in the Ethical Consumer Magazine, who scored 14 coffee chains out of 20.  The magazine measured information on the companies’ environmental policies, tax avoidance and treatment of staff.  Costa, Caffe Nero and Starbucks [...]

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The Trick is Knowing Your Limits

March 12, 2015

Parliament urged to call in the experts for the forthcoming £3bn renovation project The need to carry out extensive renovation work at the Houses of Parliament has been in the news recently.  It appears that the sewers are expected to fail in the not too distant future which would render the building uninhabitable.  Management of [...]

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Total Quality Management – what’s new?

February 19, 2015

Total Quality Management (TQM) – a new mentality? In the past few years TQM has moved on a lot.  It still retains its solid foundations, but now there is more emphasis on innovation, intensive continuous improvement, risk strategies and more attention given to environmental issues.  David Hutchins, who runs a quality college, has written about [...]

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The Cost of Quality

February 5, 2015

The Cost of Quality This is something that is often discussed in a pejorative manner,  however whilst the financial cost of a product or service failure can have a significant effect upon profitability, retaining your customers and future business opportunities, the real cost can be even higher. Amy Bell (Senior Quality Engineer at BAE Systems) [...]

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New CQI Publication – Challenges for the Quality Profession

November 14, 2014

Five Key Areas covered by the CQI’s new Publication The Chartered Quality Institute has just launched a new publication that looks at the challenges and opportunities facing the quality profession.  The New Quality Profession Challenge puts forward the case for changing the way the profession works and how it is viewed by senior business figures.  These [...]

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World Quality Day 2014

October 15, 2014

November 13 is World Quality Day this year The theme of this year’s Quality Day is “Building a quality world together”.  The CQI has launched a ‘quality pledge wall’ on their website to which you can submit a pledge which showcases your commitment to quality.  Pledges can vary from promising to reduce waste by 10%, to [...]

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